Privacy policy

Last Updated: June 2026

TruTronic (Pty) Ltd

Registration Number: 2021/746943/07

Physical Address:
36 Ouklipmuur Avenue
Willowbrae AH
Pretoria, 0184
South Africa

Phone: +27 87 265 6613

Email: sales@trutronic.co.za

Website: www.trutronic.co.za

Introduction

TruTronic (Pty) Ltd ("TruTronic", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This policy is designed to comply with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable privacy laws.

Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Company information (where applicable)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Transaction details

Technical Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Pages viewed
  • Referral sources

How We Use Your Information

We use personal information for legitimate business purposes including:

  • Processing and fulfilling orders
  • Providing customer support
  • Delivering products and services
  • Verifying customer identity
  • Processing refunds and returns
  • Sending order confirmations and updates
  • Improving website performance
  • Preventing fraud and unauthorized transactions
  • Complying with legal obligations

Marketing Communications

With your consent, we may send:

  • Promotional emails
  • Product updates
  • Special offers
  • Marketing campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Transactional communications relating to orders, deliveries, warranties, returns, or account activities may still be sent where necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Improve website performance
  • Personalize content and advertising

You may manage cookie settings through your browser preferences.

Disabling certain cookies may affect website functionality.

Payment Security

TruTronic does not store full credit card or banking information on our servers.

Payments are processed through secure third-party payment providers that employ industry-standard encryption and security protocols.

Customers are encouraged to review the privacy policies of payment providers used during checkout.

Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Courier and delivery partners
  • Technology service providers
  • Fraud prevention services
  • Legal and regulatory authorities where required by law

Third parties are only provided access to information necessary to perform their services.

Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss
  • Theft
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect personal information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations
  • Provide customer support
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Customer Rights

Under applicable privacy laws, customers may have the right to:

  • Access personal information held by us
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where consent is the basis for processing
  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details below.

Third-Party Websites

Our website may contain links to third-party websites.

TruTronic is not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

TruTronic (Pty) Ltd

Physical Address:
36 Ouklipmuur Avenue
Willowbrae AH
Pretoria, 0184
South Africa

Phone: +27 87 265 6613

Email: sales@trutronic.co.za

Business Hours: Monday – Friday, 08:00 – 17:00

By using www.trutronic.co.za, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.