Privacy policy
At TruTronic, we prioritize your privacy. This Privacy Policy outlines the data we gather, the reasons for its collection, and the methods we employ to use and safeguard it.
1. Information We Collect
We gather the following categories of information when you visit our site or make a purchase:
• Personal identification details (name, email address, phone number)
• Billing and shipping addresses
• Payment details (processed securely through Yoco)
• Browser and device information (via cookies and analytics tools)
• Purchase history and browsing patterns on our site
2. How We Use Your Information
The information we collect is utilized to:
• Process and complete your orders
• Send confirmations of orders and updates on shipping
• Address customer service inquiries
• Enhance our website and product offerings
• Dispatch promotional emails (only with your consent)
• Fulfill legal requirements
3. Sharing Your Information
We do not sell or lease your personal information. We may share your data with trusted third parties only as needed to run our business, including:
• Shipping carriers (to deliver your order)
• Payment processors (to securely manage transactions)
• Analytics providers (e.g., Google Analytics)
• Marketing platforms (e.g., email marketing providers, with your consent)
These third parties are contractually required to maintain the confidentiality of your data and to use it solely for the purposes we define.
4. Cookies
We utilize cookies to improve your browsing experience and to analyze website traffic. You have the ability to manage cookie preferences through your browser settings. Please note that disabling cookies may impact certain functionalities of the site.
5. Data Retention
We keep your personal information for as long as it is necessary to process orders and meet legal obligations. You can request the deletion of your data at any time by reaching out to us.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
• Access to the personal information we hold about you
• Request for correction of any inaccurate information
• Request for deletion of your personal data
• Opt-out of marketing communications at any time
To exercise any of these rights, please contact us at sales@trutronic.co.za
7. Security
We employ industry-standard security protocols to safeguard your personal information. However, it is important to note that no method of data transmission over the internet can be guaranteed to be 100% secure, and we cannot assure absolute security.
8. Third-Party Links
Our website may include links to external websites. We are not liable for the privacy practices of these third-party sites and recommend that you review their privacy policies independently.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Any changes will be reflected on this page along with an updated date.
• Access to the personal information we hold about you
• Request for correction of any inaccurate information
• Request for deletion of your personal data
• Opt-out of marketing communications at any time
10. Contact Us
Trade name: TruTronic
Phone: +27 87 265 6613
Email: sales@trutronic.co.za
Address: TruTronic, 36 Ouklipmuur Avenue, Willowbrae AH, Pretoria, 0184, South Africa
Trade number: 2021/746943/07