Contact information

Get in Touch with TruTronic

At TruTronic, we are committed to providing exceptional customer service and support. Whether you have questions about a product, an existing order, delivery, returns, warranties, or technical assistance, our team is ready to help.

Business Information

TruTronic (Pty) Ltd

Registration Number: 2021/746943/07

Website: www.trutronic.co.za

Physical Address

36 Ouklipmuur Avenue
Willowbrae AH
Pretoria
0184
South Africa

Contact Details

Customer Support

Phone: +27 87 265 6613

Email: sales@trutronic.co.za

Business Hours

Monday – Friday: 08:00 – 17:00

Saturday: Closed

Sunday: Closed

Public Holidays: Closed unless otherwise announced

How We Can Help

Our customer support team can assist with:

  • Product information and recommendations
  • Order status enquiries
  • Delivery and shipping questions
  • Returns and exchanges
  • Warranty claims
  • Payment enquiries
  • Technical support requests
  • General customer service enquiries

Order Support

For faster assistance regarding an existing order, please include:

  • Your order number
  • Full name
  • Contact number
  • Details of your enquiry

This helps us resolve your request as quickly as possible.

Response Times

We aim to respond to customer enquiries within:

  • Email enquiries: Within 1 business day
  • Telephone enquiries: During business hours
  • Warranty and returns requests: Within 1–2 business days

Response times may be slightly longer during promotional periods, public holidays, or peak shopping seasons.

Delivery and Shipping Enquiries

For questions regarding shipping, delivery tracking, or courier updates, please contact:

Email: sales@trutronic.co.za

Phone: +27 87 265 6613

Please have your order number available when contacting us.

Returns and Warranty Support

Customers requiring assistance with returns, exchanges, or warranty claims can contact our support team using the details above.

For full details, please review our:

  • Returns & Exchanges Policy
  • Warranty Policy
  • Shipping Policy

available on our website.

Our Commitment

TruTronic is committed to providing reliable service, quality products, transparent policies, and responsive customer support. We value every customer and strive to ensure a smooth and secure online shopping experience.

Thank you for choosing TruTronic.