Warranty Policy

Warranty Policy

Last Updated: June 2026

Welcome to TruTronic. We are committed to providing high-quality electronics and home appliances. This Warranty Policy outlines the warranty coverage applicable to products purchased from https://trutronic.co.za

1. Warranty Coverage

All products sold by TruTronic are covered by the manufacturer's warranty where applicable. Warranty periods vary depending on the product and manufacturer.

The warranty covers defects in materials and workmanship under normal use during the applicable warranty period.

The warranty does not cover:

  • Accidental damage

  • Water or liquid damage

  • Power surges or electrical faults

  • Physical abuse or misuse

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Consumable items unless defective upon delivery

2. Manufacturer's Warranty

Most products sold by TruTronic carry a manufacturer's warranty ranging from 6 months to 5 years, depending on the product category and brand.

Warranty periods are specified on the product packaging, product documentation, or manufacturer's website.

Where a manufacturer provides a direct warranty service, customers may be referred directly to the manufacturer or authorized service center.

3. Consumer Protection Act (CPA) Rights

In accordance with Section 56 of the Consumer Protection Act (CPA) of South Africa, customers are entitled to a six-month implied warranty of quality on all eligible products.

If a product fails to satisfy the requirements of quality within six months of delivery, the customer may be entitled to:

  • Repair of the product

  • Replacement of the product

  • Refund of the purchase price

The remedy offered will be determined in accordance with the CPA and the nature of the defect.

4. Dead on Arrival (DOA) Products

Products reported as defective within 7 days of delivery may qualify for Dead on Arrival (DOA) assessment.

Customers must:

  • Notify TruTronic immediately

  • Provide proof of purchase

  • Provide photographs or videos where requested

  • Return the item with all original packaging and accessories

DOA claims are subject to inspection and verification.

5. Warranty Claim Process

To submit a warranty claim:

Step 1

Contact our support team:

Email: sales@trutronic.co.za

Phone: +27 87 265 6613

Step 2

Provide:

  • Order number

  • Product details

  • Description of fault

  • Photos or videos (if applicable)

Step 3

Our support team will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

6. Inspection and Assessment

All returned products undergo technical inspection.

If the fault is found to be covered under warranty, TruTronic will:

  • Repair the product; or

  • Replace the product; or

  • Offer a refund where appropriate

If no fault is found or the fault is excluded from warranty coverage, the product may be returned to the customer.

7. Warranty Exclusions

The warranty will be void if:

  • Product serial numbers have been removed or altered

  • Product has been opened by unauthorized persons

  • Damage is caused by improper installation

  • Damage is caused by negligence or misuse

  • Damage results from natural disasters, lightning, flooding, or power surges

8. Return Shipping

Where a valid warranty claim is approved, TruTronic may arrange collection or provide return shipping instructions.

Shipping costs for non-warranty claims may be the responsibility of the customer.

9. Limitation of Liability

To the fullest extent permitted by law, TruTronic shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

Our liability shall be limited to the purchase price paid for the product.

10. Contact Us

Trade Name: TruTronic (Pty) Ltd

Registration Number: 2021/746943/07

Physical Address: TruTronic, 36 Ouklipmuur Avenue, Willowbrae AH, Pretoria, 0184, South Africa

Phone: +27 87 265 6613

Email: sales@trutronic.co.za

Business Hours: Monday – Friday, 08:00 – 17:00